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HELP CENTER

Search your question in the search bar or browse through the FAQs below to get answers

  • General Inquiry
  • Payment & Discounts
  • Order Issues
  • Delivery & Delivery time
  • Partnership Programs
  • FUT 21 - How to get your Backup Codes?

    1. Go to https://myaccount.ea.com/cp-ui/security/index


    2. Click "Security"

    3. Click "View" backup codes

    4. Click "Create New Codes" and copy two of black codes(gray codes are invalid and black codes are right) into the fields

  • How to Track My Order after Payment?

    There are several ways for you to track and check your order after payment:

    (1) Fill your Order Number in the checking box on the top of the navigation bar of the website page, you can also find it to the right of the UTnice icon.

    (2) If you have registered UTnice member, you can track and check more order details on your member account.

    (3) You can get notification emails from UTnice both after your payment and our delivery.

    (4) You can contact us via Live Chat to check your order easily by the help of our reps.

  • Is it Legal To Buy Virtual Currency Or Items?

    Yes, it's perfectly legal!

    Buying gold or other virtual goods is not prohibited by law. We are a professionally run business working for many years. For confirmation from our happy customers who have previously bought from us, you can check out their genuine feedback by clicking on our Trustpilot tab in the bottom right-hand corner of the homepage.

  • How do I sign up an account on your site?

    You can register at checkout or at the top right, clicking the Sign Up button. When registering, you just need to enter your email address and a password. You can also use the convenient Social Login.

  • Do you accept gift card?

    Yes, we accept gift cards but only if it has no limitations/restrictions on international online payments.You can try to add the funds in Paypal to use it.

  • Will My Discount Codes Expire?

    Yes, if you get the discount code from the homepage of our website, you can use it as long as the discount code is on the homepage. If it is obtained from other activities, we will tell you when you get the discount at the same time.

  • How Can I Get Discounts?

    There are many ways to get discounts. First, you can register as a member of our website. You will see VIP policy details there.

    Other ways to get discounts: You can see our discounted games on the homepage and get discount codes, or you can get them by following our Facebook or other online activities. Usually we will also have activities to give back to regular customers. A special discount code for customers placing orders on the website!

  • Why Was I Charged More Than The Total Amount?

    Most payment methods have a handling fee. In addition to the total order amount,you also need to pay an additional handling fee to the payment method, so you are charged more than the order total amount.

  • Do You Have a Refund Policy?

    In most cases, we will try our best to complete your orders fast. But if occasionally, we don't have enough supply of gold, we will refund you as soon as possible.

  • Can I Change My Order Information Before Delivery?

    Yes, before the order is completed, if you find that the order information is wrong, please contact our live chat or email us and send the correct order information as soon as possible. If the order has not been completed, we will correct your order information and complete the order as soon as possible .

  • Why My Order Need To Verification?

    We need to verify the legitimacy of the payment, otherwise we will not approve and deliver your purchase.


    1). We need to verify if the payment is authorized by the owner of the credit card/debit card/payment cards.

    2). There are some buyers under 18 years old who pay with their parents' payment cards without the permission.

    3). Unusual Purchase pattern from you. (large amount or high frequency of purchase)

    4). High charge back rate coming from your country.


    All your personal information will be deleted after the verification.


  • How To Check My Order Status?

    If you want like to check your order status, please come to our live chat onlineservice and one of our customer service representatives will assist you straight away at any time. Or you can contact our customer service by sending email. We will try our best to help you get your game currency as soon as possible.

  • Can I Cancel My Order?

    Yes, If you want to cancel the order after send the payment, please contact our Live chat to explain the situation and send a cancellation request, we will process your request as quickly as possible. Note: If the order is being shipped, the order has been completed or other force majeure factors, we cannot cancel it.

  • Madden 22 - How to set proper Buy Now Prices when posting cards

    1. There are now "Price Ranges" for how much the maximum value a card can now be posted for. If you plan on making a large order, make sure you have a card or multiple cards that have a high Max Price so we can complete your order smoothly. We strongly recommend you to post Elite cards or Powerups with higher OVR.

    2. It is okay to post multiple cards to complete your order (ex. please post 3 cards for 500K Coins each card for an 1500K Coins order).

    3. Make sure post cards in Auction for 24 hours duration. And We Don't Cover Trade Fee.

    4. Please don't post the Buy Now Price to the Max Value, because EA adjust the Max Value frequently. For example, the Max Price for LaDainian Tomlinson/84/HB is 184k, please post the Buy Now Prices 10% less than Max Value. So you can do 165K and 23 hours.

    5. YOU MUST GET YOUR START BID CLOSE TO ACTUAL BUYNOW PRICE. That's because if you set very low start bid, your card will be bid easily by someone else, you will get a loss because of that as well. ex, your Buy Now Price is 200,000, then please set your start bid like 198,750 something, Don't get very small amount like 100 as a bid, thus we can NOT find your card.

    6. If you do not have cards with a high range we suggest making smaller purchases to build up your coin count first. You can also purchase the In Game Weekly Elite Fantasy Packs for $5 to then acquire a card for cheap, and then use that to acquire coins.

    7. Price Ranges will be changed every 10 minutes, so if there is a situation where your card cannot be found we will reach out via email.

  • MUT Mobile - How to get your Facebook Backup Codes?



    Step one: Click your Facebook Setting and go to Security and Login

    Step Two: Click Use Two-factor authentication "Edit"

    Step Three: Click "Use Authentication App" and Download an "Authenticator" App in your App store.

    Step Four: Open your Authenticator and Scan The QR Code.

    Step Five: Then you can get your recovery codes


  • NBA 2K - What if I order a larger quantity, such as 2000k, but I don’t have 20 players?

    If you don’t have a lot of player cards but you want to order a larger quantity. You can choose to post one card and set a random starting price,then don’t set the buy now price, so that we can bid it to your purchase amount, then you can get the MT when the card’s auction time is over.


  • NBA 2K - Why can't I set the Buy Now price of the player card to the price I want?

    The maximum buy now price of each player card is 100K, so if you order more than 100K, you can auction multiple player cards,for example, if you purchase 300K coins on our website, you can post three player cards on auction house for 100K each.

  • Madden 21 - How to post the player card on Auction House?

    Here is the teaching link:

    https://www.madden-school.com/how-to-use-the-auction-house-in-madden-21-ultimate-team/

  • Madden 21 - How Do I get coins?
    1. Please list a player card in your Auctions with a random bid price.
    2. Strongly recommend to set the remaining time to 24hours.
    3. Please input the name of your Player Card and upload the screenshot correctly.
    4. EA takes 10% trade fees, which means you will get 90% of the final sell price.

    Note: Please don't upload a screenshot of a player card that you desired in the auction house. Instead, please send us a picture of a player you own and already posted in the Auction House (You can pick a random player you don't need anymore). Only in this way can you receive what you bought on our website.


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